Returns & Reimbursements

It is unlawful to return Class 1 Pyrotechnics in Canada.

Therefore, all sales of Smoke devices are final.

We are not responsible for product failures due to incorrect usage (e.g. pulling the wire on a smoke device upwards instead of out to the side). We have provided careful bilingual instructions and videos to demonstrate correct usage of our Smoke devices. User is responsible to read or view these instructions beforehand to ensure proper functioning and safe usage of EG smoke products. 

In the unlikely event that you have a dud or malfunctioning product, please advise us as soon as possible and then: 

  • Take a photo of the product and email it to us at
  • Email or bring the product receipt in person to receive a store credit